Privacy

Effective Date: This Policy was last updated on March 25, 2015.

We Respect Your Privacy

ServiceMaster of Canada respects your privacy, and is fully accountable to you, our valued client. For your protection, we have appointed a Privacy Officer whose role will be to ensure our organization's compliance with the criteria set out by the Privacy Code. Please read on for details about our privacy policy:

Before we collect your personal information, we will advise you of the purpose of collecting this information. We will collect only the personal information necessary for our stated purposes, and collect it by fair and lawful means.

Some or all of the personal information we collect may be stored or processed on servers located outside your jurisdiction of residence, including in the United States, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to their laws. Subject to applicable laws in such other jurisdictions, we will use reasonable efforts to ensure that appropriate protections are in place to maintain the protection of the personal information.

We will ensure we receive your consent to gather personal information when required.

We will not use or disclose personal information for purposes other than those, for which it was collected, except with your consent or as required by law. We will retain information only as long as necessary.

We will strive to keep personal information as accurate, complete and up-to-date as is necessary, and protect it by security safeguards appropriate to the sensitivity of the information. We are also committed to protecting your online privacy.

We use any information we collect about you online to provide a personalized service experience. We may use your contact information to send you information about our Company, promotional materials and information from our partners.

This site contains links to other ServiceMaster sites. ServiceMaster of Canada is not responsible for the privacy practices or the content of such websites. We will not pass your information along to the linked site unless by doing so we can better assist you in providing the service you seek. We cannot protect your information if you provide it to one of the sites we are linked to.

We monitor customer traffic patterns and site usage to help us develop the design and layout of the ServiceMaster of Canada website.

What about "cookies"?

"Cookies" are small pieces of information stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without accepting cookies, you can still use most of the features throughout the ServiceMaster of Canada website.

Will ServiceMaster disclose the information it collects to outside parties?

ServiceMaster does not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can request that we do not by e-mailing us at awinterburn@smclean.com. (If you use more than one e-mail address to communicate with us, send this message from each e-mail account you use.) Also, ServiceMaster of Canada may provide aggregate statistics about our customers, traffic patterns and related site information to reputable third party vendors, but these statistics will include no personal identifying information.

Your consent

By using our website, you consent to the collection and use of this information by ServiceMaster of Canada. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Jackie Dilullo

Always can relay on the company.


N.G.

The report a stain service is really helpful - can't say how often someone drops their coffee and an entire cup full leaves a huge brown stain. With your service we are able to have these things taken care of almost immediately.


M.K.

Quality and friendly service reps.


Bruno Gugenheimer

Your staff come in and do a great job every time. Quick response for spot cleaning.


P.R.

Our firm's carpeting is well cleaned bi-weekly. The service is excellent, friendly, reliable and efficient. Pre-notifications of office clean and follow-up on same are consistent and appreciated. I would definately recommend ServiceMaster to a friend or business associate. Name removed of Emery Jamieson LLP


S.L.

ServiceMaster has always provided excellent professional service! ServiceMaster seems to be an extremely well-run company - from the cleaners to the office staff who advise of when cleaning will be done. Our carpets look like they are new.


C.B.

Cara and her team are always willing to help at a moment's notice and will not give up on the tough stains. They always follow-up to ensure the job was completed to our satisfaction and they never disappoint! Thank you!


D.B.

The cleaning services meet our expectations and if not, ServiceMaster is very good at returning immediately to satisfy our requirements.


Steve Mitton

They simply get things right on carpets, chairs, and furniture partitions.


W.K.

dependable


C.D.

Carpet Cleaning Response time The follow up after every service Satisfaction is meeting the requirement Scheduling confirmation-advance notice is given


Vic Marchak

Promptness of response and thoroughness of cleaning


D.B.

I like the on call - one off service you have if there is a sudden spill or stain that needs to be taken care of sooner than our regular scheduled service.


P.M.D.

I appreciate the appropriate scheduling, the work that is done is good and the follow up is greatly appreciated. I also appreciate the spot cleaning when necessary.


L.D.

The quality of work is - excellent. I love the fact that I am advised of the work - BEFORE - it is done and there is always a follow up phone call AFTER the job is finished to see if I am happy with the work. Excellent customer service. Keep up the great work. Name removed.


C.A.

Very good / quality service - responsive to needs / good communication.


C.S.

Very accomodating, prompt and excellent work.


B.B.

They are prompt and willing to come in at a moment's notice if necessary. They are always polite and very professional.


Ken Dentzien

Always call before to remind us of service and then call back the next day to see how it went


T.O.

High quality of work performed.