Frequently Asked Questions

Will the changeover to ServiceMaster Of Edmonton be smooth?

With over 60 years of commercial cleaning experience, we have perfected transitioning new office cleaning contracts, With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.

What are your rates?

All jobs are priced according to task, whether it is daily office cleaning, commercial facility cleaning services, regular carpet cleaning or a one off heavy duty clean. Variations such as equipment and materials used are also taken into account when calculating the final cost.

Do you supply everything required?

We supply all the labour, equipment and materials required to carry out the task within the agreed price

How do we pay you?

Commercial customers are invoiced each calendar month and are given a standard 30 days from invoice date payment term.

What are your hiring practices?

We have a comprehensive screening process that ensures the most trustworthy and qualified people will service your business.

Do all staff receive training and development?

All managers, supervisors receive ongoing and comprehensive training in the qualities to manage the sites they are allocated. All cleaning staff receive in-house and on-site training in all areas needed to carry out their given duties. All Health and Safety issues and company policies are covered in their initial induction.

Will we always have the same cleaner?

We strive to maintain continuity as this helps build a healthy rapport and trust with our clients along with added security.

Can you unlock/lock and alarm the building?

Since cleaning normally takes place outside of regular business hours, this is a regular service that we provide to all clients, large or small.

Can we contact you outside office hours in case of an emergency?

ServiceMaster Of Edmonton will provide you with an emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.

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Jackie Dilullo

Always can relay on the company.


N.G.

The report a stain service is really helpful - can't say how often someone drops their coffee and an entire cup full leaves a huge brown stain. With your service we are able to have these things taken care of almost immediately.


M.K.

Quality and friendly service reps.


Bruno Gugenheimer

Your staff come in and do a great job every time. Quick response for spot cleaning.


P.R.

Our firm's carpeting is well cleaned bi-weekly. The service is excellent, friendly, reliable and efficient. Pre-notifications of office clean and follow-up on same are consistent and appreciated. I would definately recommend ServiceMaster to a friend or business associate. Name removed of Emery Jamieson LLP


S.L.

ServiceMaster has always provided excellent professional service! ServiceMaster seems to be an extremely well-run company - from the cleaners to the office staff who advise of when cleaning will be done. Our carpets look like they are new.


C.B.

Cara and her team are always willing to help at a moment's notice and will not give up on the tough stains. They always follow-up to ensure the job was completed to our satisfaction and they never disappoint! Thank you!


D.B.

The cleaning services meet our expectations and if not, ServiceMaster is very good at returning immediately to satisfy our requirements.


Steve Mitton

They simply get things right on carpets, chairs, and furniture partitions.


W.K.

dependable


C.D.

Carpet Cleaning Response time The follow up after every service Satisfaction is meeting the requirement Scheduling confirmation-advance notice is given


Vic Marchak

Promptness of response and thoroughness of cleaning


D.B.

I like the on call - one off service you have if there is a sudden spill or stain that needs to be taken care of sooner than our regular scheduled service.


P.M.D.

I appreciate the appropriate scheduling, the work that is done is good and the follow up is greatly appreciated. I also appreciate the spot cleaning when necessary.


L.D.

The quality of work is - excellent. I love the fact that I am advised of the work - BEFORE - it is done and there is always a follow up phone call AFTER the job is finished to see if I am happy with the work. Excellent customer service. Keep up the great work. Name removed.


C.A.

Very good / quality service - responsive to needs / good communication.


C.S.

Very accomodating, prompt and excellent work.


B.B.

They are prompt and willing to come in at a moment's notice if necessary. They are always polite and very professional.


Ken Dentzien

Always call before to remind us of service and then call back the next day to see how it went


T.O.

High quality of work performed.