About ServiceMaster Of Edmonton

The Crew

Your Commercial Cleaning Specialists

For over 20 years ServiceMaster of Edmonton has been serving the Greater Edmonton area providing commercial carpet and upholstery cleaning services and other office specialty cleaning. In that time we have seen significant growth and now rank #3 in North America in sales within the ServiceMaster Clean family.

ServiceMaster of Edmonton was founded in 1994 by Scott and Cara Smith.  There are many keys to the successes of the organization. First we have made a conscious effort to grow our carpet cleaning maintenance base. Regular carpet maintenance prolongs carpet life and helps to improve indoor air quality, and we are passionate advocates of this process.

Secondly, we believe in quality customer service which means reacting quickly and dealing with cleaning issues effectively.  ServiceMaster of Edmonton asks for feedback regularly.  This allows us to be proactive to our customers' changing cleaning needs.   

Thirdly we believe in measurement of customer satisfaction and sales growth. We can only be our best when we are accountable to our goals.

We are proud of our continued growth.  Today we have over 100 monthly clients and our penetration into the large property managers will precipitate our growth for years to come. Our success is based on our consistancy of quality and customer service. Our mission is to be the best commerical specialty cleaning company in Edmonton.  Our promise is to be  continually proactive in our approach and reactive at times to the market and client cleaning needs.

 

Meet Our Team

Cara and Scott SmithCara and Scott SmithOwners
Cara and Scott

Cara and Scott Smith

Owners


Shannon DesjarlaisShannon DesjarlaisOffice Manager
Shannon

Shannon Desjarlais

Office Manager


Elmer MillerElmer MillerCustomer Service
Elmer

Elmer Miller

Customer Service


Mark LevisteMark LevisteCustomer Service
Mark

Mark Leviste

Customer Service




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Customer Testimonials

 

“Our carpets have never looked better! When we had an issue with some ink being spilled on a carpet, ServiceMaster was there the same day to try and rectify the damage. Although damage was extensive, the carpet was saved. Very impressive! “- Ebony with Enerflex

“Courteous and prompt service. Very easy to deal with “ – Karin with Atco I-Tek

“Rapid response to any issues. Availability of service when required. Ease of scheduling routine service. Automatic Notices for scheduled service. Follow up enquiries the day after service completed. Service Master employees have very good communication with vendors to keep them informed on progress / issues that may arise during service”-Craig with Alert Corp

“Flexible, efficient and economical service. Excellent quality of work and customer service/communication’- George with Flint Energy

“I appreciate the pre-service and follow up calls. The work is always done well but if an issue does come up, ServiceMaster is always quick to take care of the matter.” Lana with Price Waterhouse

 

 

Brand Promise: The clean you expect. The service you deserve.

Our highly trained cleaning professionals are dedicated to going above and beyond your expectations. Through communication and teamwork, we clean your office exactly the way you like. We use the latest methods, equipment and technology to do the job right the first time.

Jackie Dilullo

Always can relay on the company.


N.G.

The report a stain service is really helpful - can't say how often someone drops their coffee and an entire cup full leaves a huge brown stain. With your service we are able to have these things taken care of almost immediately.


M.K.

Quality and friendly service reps.


Bruno Gugenheimer

Your staff come in and do a great job every time. Quick response for spot cleaning.


P.R.

Our firm's carpeting is well cleaned bi-weekly. The service is excellent, friendly, reliable and efficient. Pre-notifications of office clean and follow-up on same are consistent and appreciated. I would definately recommend ServiceMaster to a friend or business associate. Name removed of Emery Jamieson LLP


S.L.

ServiceMaster has always provided excellent professional service! ServiceMaster seems to be an extremely well-run company - from the cleaners to the office staff who advise of when cleaning will be done. Our carpets look like they are new.


C.B.

Cara and her team are always willing to help at a moment's notice and will not give up on the tough stains. They always follow-up to ensure the job was completed to our satisfaction and they never disappoint! Thank you!


D.B.

The cleaning services meet our expectations and if not, ServiceMaster is very good at returning immediately to satisfy our requirements.


Steve Mitton

They simply get things right on carpets, chairs, and furniture partitions.


W.K.

dependable


C.D.

Carpet Cleaning Response time The follow up after every service Satisfaction is meeting the requirement Scheduling confirmation-advance notice is given


Vic Marchak

Promptness of response and thoroughness of cleaning


D.B.

I like the on call - one off service you have if there is a sudden spill or stain that needs to be taken care of sooner than our regular scheduled service.


P.M.D.

I appreciate the appropriate scheduling, the work that is done is good and the follow up is greatly appreciated. I also appreciate the spot cleaning when necessary.


L.D.

The quality of work is - excellent. I love the fact that I am advised of the work - BEFORE - it is done and there is always a follow up phone call AFTER the job is finished to see if I am happy with the work. Excellent customer service. Keep up the great work. Name removed.


C.A.

Very good / quality service - responsive to needs / good communication.


C.S.

Very accomodating, prompt and excellent work.


B.B.

They are prompt and willing to come in at a moment's notice if necessary. They are always polite and very professional.


Ken Dentzien

Always call before to remind us of service and then call back the next day to see how it went


T.O.

High quality of work performed.